Shop 24 Karratha City Shopping Centre Welcome Rd Karratha WA 6714 Australia

FAQs

How do I make an appointment?

It is best to contact the salon directly by visiting us or phone. We do not take bookings via our social media accounts.

How long will my appointment take?

Depending on what appointment you are booking in for, we allow 3 to 3.5 hours for a full colour service. A haircut, toner or blowdry & style appointment we allow 45 minutes to an hour.

Do you offer colour consultations?

Yes, we do offer free of charge colour consultations. Please contact the salon via phone to book in. Please bring along any screenshots of the type of colour/cut you are trying to achieve, even bring pictures of colours you don’t like so the stylist can have a clear understanding of your needs.

How many sessions will it take to achieve my desired colour?

Each client’s hair lifts differently to colour so we can provide you with an estimate timeframe, however we will ot compromise the health of your hair in the process. If you have coloured your hair recently (in particular home box dye’s) then we may need to cleanse your hair first to remove as much build up as we can.

Alternatively if your is damaged then we may need to do 2 or 3 sessions of colour to maintain the integrity of your hair to prevent breakage. With major colour corrections or scalp bleaches we strongly recommend the use of Olaplex to maintain the integrity of your hair in the process.

What is Olaplex and how do I use it?

It is a simole three-step process which includes an active ingredient that works on a molecular level to seek out broken bonds in the hair that are caused by chemical, thermal and mechanical damage.

You can use Olaplex to restore compromised hair, or add it to another service to provide the ultimate breakage insurance. This means, we are able to leave colour on longer to push your colour further.

Step 3 – the take home bottle is a weekly treatment for you to do at home. On damp hair, work a cap size amount through your mid length to ends. Leave it in for no less than 10 minutes. Then shampoo and condition as per normal. This is a pre-wash treatment that you must wash out, not rinse out.

Do you do extensions and how much do they cost?

We are stockists of Wasp extensions. Please contact the salon directly to arrange a free of charge, no obligation consultation. We are unable to provide quotes over the phone or via social media accounts.

What if I am not 100% happy with my colour or cut?

At Kokoblue we pride ourselves in our failsafe consultation process. However, we want you to be 100% happy with your service. Please contact the salon directly within 7 days of your appointment and we will get you in to the salon immediately to identify the problem and assess your needs.

We look forward to seeing you soon...